SPA SUPERVISOR

About the role

As Spa Supervisor, you will be responsible for the day-to-day supervision of the team and the overall standards of the spa. You will be the eyes and ears on the floor — making sure our team is performing at their best, our spaces are always guest-ready and our operations run smoothly.

Key responsibilities

• Supervise and support the team throughout the day
• Monitor attendance, punctuality, grooming and professionalism
• Ensure team members follow Glaze SOPs and service standards
• Monitor staff performance, attitude and teamwork
• Give feedback and address issues when standards are not met
• Maintain high standards of cleanliness across the entire spa and conduct regular walk-throughs throughout the day
• Check treatment rooms before and after every treatment
• Monitor reception, toilets, showers, waiting areas and common spaces
• Assist with daily therapist scheduling and treatment allocation
• Monitor stock levels of treatment products, towels, amenities and operational supplies

About you

• Experienced in a supervisory role, preferably within a spa, hotel, hospitality or wellness environment
• A natural leader who is confident managing a team
• Extremely organised and proactive
• Has a strong eye for detail
• Passionate about cleanliness and presentation
• Comfortable giving feedback and holding people accountable
• Calm and professional under pressure
• Guest-focused and service-minded
• A strong communicator
• Comfortable working hands-on on the floor

About us

Glaze is a premium wellness space in Kuta, Lombok, offering high-quality massage, facial and nail experiences in a beautiful, elevated environment.