Spa Supervisor

About the role

The Spa Supervisor oversees the daily operations of the hotel spa, ensuring guests receive exceptional service in a clean, relaxing, and professional environment. This role involves leading the spa team, managing schedules, handling guest inquiries, and maintaining inventory.

Key responsibilities

• Supervise, train, and motivate spa receptionists, therapists, and attendants
• Assist with staff scheduling and performance monitoring
• Greet guests, handle bookings, and resolve customer complaints or special requests quickly and professionally
• Ensure the spa opens and closes efficiently
• Maintain high standards of cleanliness, safety, and hygiene throughout the facility
• Monitor stock levels of spa products, linen, and supplies
• Promote retail sales and ensure displays are clean and organized
• Handle cash and card transactions, manage the daily till, and assist the manager with basic revenue tracking

About you

• 1–2 years of supervisory experience in a luxury spa, hospitality, or customer service environment
• Excellent interpersonal and communication skills
• Ability to stay calm under pressure and resolve guest issues effectively
• Ability to work weekends, holidays, and varied shifts
• Residing in Tacloban or nearby areas
• Can start immediately