SPA Supervisor

About the role

The Spa Supervisor oversees daily spa operations, ensuring quality guest service, efficient staff performance, proper treatment standards, and a clean and relaxing spa environment.

Key responsibilities

• Supervise spa therapists and support staff during daily operations.
• Manage guest appointments, inquiries, and service requests.
• Ensure treatments and services meet established quality standards.
• Monitor therapist schedules, attendance, and performance.
• Handle guest concerns and resolve service issues professionally.
• Conduct staff coaching, training, and service briefings.
• Monitor spa supplies, equipment, and inventory.
• Ensure cleanliness, sanitation, safety, and proper spa procedures.
• Prepare daily operational reports and coordinate with management.

About you

• High school graduate; Hospitality, Wellness, or related education is an advantage.
• 1–3 years of spa, wellness, or hospitality experience, preferably in a supervisory role.
• Knowledge of spa operations and customer service standards.
• Strong leadership, communication, and organizational skills.
• Professional, customer-oriented, and attentive to detail.
• Willing to work shifting schedules, weekends, and holidays.

Benefits

• Competitive salary
• Opportunities for career growth
• Supportive and professional work environment
• Employee meals and other company benefits