Spa Supervisor

Role Overview

Join our distinguished hospitality team as a Spa Supervisor at The Chedi Hegra, where you will lead daily spa operations, ensuring a seamless and luxurious guest experience. As part of our team in The Chedi Hegra, you'll work in an onsite environment dedicated to delivering exceptional wellbeing services to our guests amidst a serene and inspiring atmosphere.

Responsibilities

• Oversee the daily operations of the spa to ensure high standards of service delivery.
• Lead and motivate a team of therapists and attendants to provide outstanding guest experiences.
• Manage scheduling, booking, and spa product inventory.
• Maintain cleanliness, safety, and hygiene standards within the spa areas.
• Facilitate staff training and development, ensuring all procedures and protocols are followed.
• Handle guest feedback and resolve concerns efficiently and professionally.
• Collaborate with management to promote spa services and packages.
• Monitor and report on spa performance, including revenue and guest satisfaction metrics.

Must have requirements

• Previous experience in a similar supervisory spa role within a luxury hospitality environment.
• Excellent organizational abilities and attention to detail.
• Solid knowledge of spa treatments, products, and industry best practices.
• Exceptional communication skills, both written and verbal.
• Proficiency in using spa management software and booking systems.

Nice to have requirements

• Professional wellness or beauty therapy qualifications.
• Experience with international guest relations.
• Background in training and developing spa teams.
• First Aid or CPR certification.
• Multilingual skills are an advantage.

Perks and Benefits

• Competitive remuneration and performance incentives.
• Opportunities for advancement within an esteemed global brand.
• Supportive, collaborative working environment in a stunning location.