Spa Therapist

Description

Imagine being at the heart of a sanctuary where every touch, treatment, and interaction leaves a lasting impression.

As a Spa Therapist, you’ll deliver exceptional five-star experiences, guiding guests from arrival to post-treatment with care, expertise, and professionalism. Each day is a chance to inspire, connect, and elevate the wellbeing of every guest, while contributing to a positive and supportive spa team.

What You Will Do In This Splendid Role:

You’ll bring skill, energy, and genuine care to every guest interaction. Here’s what you’ll be up to:

• Deliver exceptional five-star treatments, following trained protocols while tailoring each experience to the individual guest, with thorough consultation and personalised aftercare.
• Create a seamless guest journey, from taking bookings through TRYBE and completing pre-arrival checks to welcoming guests and guiding them through their spa experience.
• Promote treatments, services and retail opportunities, working towards our 7% retail sales target and maximising treatment availability and prepayments.
• Work collaboratively across the spa and wider hotel, supporting Spa Reception and Spa Butler duties when required and leading by example in five-star guest service.
• Maintain immaculate treatment rooms and exceptional standards of cleanliness, health and safety, while reporting maintenance issues and sharing ideas to continually improve our spa offering.

What Makes You Splendid:

We live by our values, and we want you to bring them to life every day:

• Nimble - Agility is at the heart of how we work. We move fast, adapt quickly, and always keep people at the centre of what we do.
• Honest - You’ll be part of a team that believes in doing the right thing.
• Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
• Open - We’re looking for someone who values inclusivity, connection, and community.

Bring your passion, skill, and dedication, and we’ll give you the platform to create memorable, restorative experiences that guests will treasure long after they leave.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.

About The Grand - York

Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.

A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.