Spa Therapist

The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.

As a Spa Therapist our Guests will enjoy the professional and personalised spa experience you offer. The expertise and attention to detail you provide during their treatment will ensure our guests have a memory to share. Working within the Spa Therapy team, you will deliver the highest standards of Wellness Spa therapies in line with our brand standards.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service.

Main duties and responsibilities

• Ensure that treatment rooms and public areas are prepared for treatments, and maintained accordingly at all times.
• Escort guests to and from treatment rooms. Arrange workstation, treatment room, and check with guests to ensure guest comfort and safety throughout service.
• Promote and sell spa services, up-selling the spa’s products at every opportunity.
• All treatments should be delivered in a professional and appropriate manner ensuring customers are comfortable and at ease whilst receiving an excellent service, through conversation and pleasant surroundings.
• Coordinate the delivery of spa services including skin care and body treatments to guests using body scrubs and wraps.
• Provide massage services to guests using props and/or products.
• Assist with demonstrations, events, spa show-rounds to members, clients and guests as required.
• Maintain at all times operational standards in regards to service, hygiene and health & safety.
• Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.

The Essential Skills:

• Have experience of working within a hotel operation or a similar high quality environment
• Capable and dedicated to delivering high levels of guest care
• A smart, polished and professional appearance

The Desirable Skills:

• Confident personality with presence
• Excellent communication skills
• Level 3 in Beauty Therapy

In return we offer;

• Competitive room rates at our other hotels nationwide
• Ongoing career development – apprenticeships, internal training and more
• Discounts on all food and beverage
• Opportunity to earn free products (Germaine de Capuccini)
• Discounted stays worldwide
• Uniform provided

Pay: £13.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Application question(s):

• NVQ Level 2 & 3 in Beauty Therapy required.

Work Location: In person