Spanish Bilingual Appointment Setter (Open for Newbies)

The Spanish Bilingual Appointment Setter is responsible for scheduling appointments for English—and Spanish-speaking patients. This role will serve as the primary point of contact for patients seeking to schedule appointments with our physicians. The ideal candidate must be fluent in both English and Spanish and possess excellent communication and customer service skills.

Key Responsibilities:

• Patient outbound and inbound calls
• Effectively communicate with patients and schedule appropriate appointments
• Accurately enter patient information and appointment details into the system
• Manage the physician's schedules and make adjustments as needed to accommodate patient requests
• Provide information about insurance coverage, billing, and other practice policies as required
• Handle patient inquiries, messages, and follow-up calls in a timely and courteous manner
• Maintain patient confidentiality
• Perform other administrative duties as assigned

Qualifications:

• Proficient in both written and spoken English and Spanish (written and verbal)

• Excellent communication and interpersonal skills

• Strong focus on customer service

• Skilled in using scheduling software and relevant tools

• Previous experience in a healthcare setting or a customer service role is preferred

• Available to work the graveyard shift (US EST)

• Must be able to work onsite in Makati City

• Available to start ASAP

• AP