Spanish Bilingual CSR | Onsite, QC

You'll provide Spanish and English customer support for hospitality clients across the Caribbean and Latin America (CALA) region while growing your technical support skills through training and coaching.

Responsibilities

• Provide customer support via phone, email, chat, and tickets
• Assist customers with basic technical issues (TV, WiFi, and device connectivity)
• Document customer concerns accurately
• Escalate complex issues when needed
• Coordinate with customers, vendors, and internal teams
• Manage inbound, outbound, and case support tasks

Requirements

• At least 1 year of experience as a Spanish Bilingual Customer Support Representative in a BPO setting
• Willing to work on a shifting schedule
• Willing to work onsite at SM North EDSA