Spanish Bilingual Customer Support (Cebu)

We are looking for a Spanish bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our Spanish-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.

Key Responsibilities

• Handle inbound and outbound inquiries from Spanish-speaking clients and sellers via email, chat, and phone.
• Provide accurate and timely information regarding account management, platform features, and order issues.
• Assist clients in resolving issues related to listings, payments, and orders on the platform.
• Maintain records of interactions, solutions provided, and follow-ups in the system.
• Collaborate with internal teams to escalate complex issues and ensure resolution.

Requirements

• Fluent in Spanish and English (verbal and written).
• Previous experience in e-commerce, marketplace operations, or customer support is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving mindset and attention to detail.
• Comfortable working with digital tools and platforms