Spanish Bilingual Support - Amazon Operations

TGO is urgently hiring for a Spanish Bilingual Support role for our Amazon Delivery Operations across the USA. We are based in Eastwood, Quezon City. The ideal candidate must be fluent in Spanish and English (required), have a background in BPO/Customer Service, strong communication and coordination skills, proficiency in Excel and Google Sheets, and the ability to work independently in a fast-paced environment.

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Employment Type: Full-time Freelance

Set Up: Full Onsite

Schedule: 4 days Off – 3 consecutive days off

Time: Night Shift

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Responsibilities:

• Monitor drivers and delivery routes in real-time
• Communicate with drivers via phone, chat, and dispatch systems (Spanish & English)
• Handle issues such as delays, attendance, and route concerns
• Escalate urgent issues to Operations/Dispatch Managers
• Track delivery status and ensure completion of routes
• Maintain accurate reports using Excel and Google Sheets
• Document incidents and operational updates

Key Qualifications:

• Strong multitasking skills with the ability to manage driver calls while simultaneously updating reports.
• High attention to detail for tracking package statuses and vehicle defects.
• Effective communication skills for providing clear instructions to drivers.
• Proactive problem-solving mindset, especially regarding logistical delays and equipment failure.
• Ability to strictly enforce operational rules, such as cutoff times and safety protocols.