Spanish Bilingual Technical Support Representative

Spanish Bilingual Technical Support Representative

What Will You Do?

We are looking for a Spanish-bilingual Technical Support Representative who can provide excellent customer service and technical assistance to Spanish-speaking customers.

• Assist customers with internet service, connectivity, equipment, and account concerns .
• Troubleshoot and resolve technical issues efficiently.
• Provide clear and professional support in both Spanish and English .
• Handle escalated concerns while maintaining empathy and professionalism.
• Recommend appropriate services, upgrades, or solutions when applicable.
• Accurately document customer interactions and troubleshooting steps.
• Meet customer satisfaction, quality, and productivity targets.
• Navigate multiple systems while assisting customers.

Who you are?

Required Qualifications:

• At least 1 year of Technical Support experience, specifically from an Internet Service Provider (ISP) account.
• Fluent Spanish and strong English communication skills , both written and verbal.
• At least 1 year of experience in a call center/BPO environment .
• High school diploma or equivalent.
• Strong technical troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve customer concerns.
• Customer-first mindset with a focus on providing excellent technical support and service.
• Experience using CRM tools, ticketing systems, and basic computer applications.
• Ability to troubleshoot internet connectivity, Wi-Fi, modem/router, and other basic ISP-related technical concerns.
• Ability to meet performance, productivity, quality, and customer satisfaction targets.
• Ability to multitask across multiple systems while maintaining accuracy.
• Willingness to work onsite and adapt to rotating or flexible schedules.
• Ability to remain professional, adaptable, and positive in a fast-paced environment.

Preferred Qualifications

• 2 or more years of BPO or call center experience.
• Previous experience supporting internet, broadband, telecommunications, or ISP services .
• Previous experience handling technical escalations or complex customer concerns.
• Experience with billing inquiries, service upgrades, retention, and objection handling.
• Previous back-office, data entry, or documentation experience.
• Knowledge of customer retention strategies and techniques.
• Strong attention to detail and accuracy when reviewing customer and account information.
• Ability to manage multiple tasks and prioritize effectively.

Who we are?

unifyCX is a global Business Process Outsourcing company with operations across the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines . We provide contact center, business processing, and technology outsourcing solutions to clients worldwide.

At unifyCX, we use innovative technology and AI solutions to enhance customer experience and operational efficiency.

unifyCX is a certified minority-owned business and an Equal Opportunity Employer (EOE) that welcomes diversity.