Spanish CSR

Key Responsibilities:

• Handle inbound customer calls regarding mortgage/loan servicing.
• Assist customers with delinquent accounts and repayment solutions.
• Follow up on payment commitments and document customer interactions.
• Use an autodialer to maximize customer contacts.
• Handle customer concerns and escalations professionally.
• Meet daily productivity and contact targets.

Qualifications:

• College degree preferred.
• At least 2 years of BPO experience, preferably in collections.
• Fluent in Spanish and English.
• Strong communication and customer service skills.
• Comfortable handling escalations and complex customer concerns.
• Positive, professional, and able to work independently.
• Willing to work full onsite- night shift schedule.