Spanish Customer Support Executive

Novel Office is looking for a Spanish Customer Support Executive to support our international clientele. The role involves handling customer interactions, understanding customer requirements, and providing timely and professional assistance to Spanish-speaking and US-based clients.

Role & responsibilities

• Handle customer queries through calls, emails, and other communication channels.
• Communicate confidently with Spanish-speaking and US-based clients.
• Understand customer concerns and provide appropriate solutions or assistance.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate records of customer interactions and follow-ups.
• Deliver a professional and customer-focused experience.

Preferred candidate profile

• Spanish proficiency: B2C1 level (CEFR) preferred.
• Excellent English communication skills, both verbal and written.
• Comfortable communicating with US clients and international customers.
• Willingness to work US night shifts.
• Strong listening, interpersonal, and problem-solving skills.
• Customer-focused and professional approach.
• Comfortable working in a fast-paced international environment.
• Basic knowledge of CRM/ERP tools and MS Office is preferred.
• Prior customer support experience is an advantage; strong freshers may also apply.