Spanish Customer Support Executive

We, at TruckX, are looking for a high calibre Customer Support Executive (Spanish Speaker) who want to join an ambitious team whose goal is to expand the reach and growth .TruckX is one of the most exciting Bay Area start-ups, in the Trucking and Telematics industry.Using a combination of software and hardware, we’re transforming an industry that has seen little innovation for decades; and we already support more than 1,00,000 customers.

Qualification: Bachelors or Masters Degree required

Location: Pune , Work from Office

Shift : Night Shift

Job Responsibilities:

● Go getter attitude!

● Willing to work during the US shift timing

● Providing technical support to the clients based in the US

● Should have customer handling skills

● Possessing excellent product knowledge to enhance customer support

● Understanding and assessing customer needs and requirements

● Ability to multi -task, prioritize & manage time effectively

● Providing accurate, valid and complete information by using the right methods/tools

● Meet customer service call handling quota

● Handling customer queries/complaints, providing appropriate solutions and

alternatives within the time limits

● Follow up with the customers as and when required to ensure resolution

● Keep records of customer interactions, process customer accounts and file documents

Timing: 9 hrs shift/day and 5.5 working days in a week

Preferred candidate :

● Excellent communication skills in Spanish & English

● Confident & persistent

● Should have good presentation skills

● Quick learner and passionate about customer support

● Self-motivated with a results-driven approach

● Proficiency in MS Office (Excel, Word, PPT)

Why join TruckX?

● Bootstrap start-up with exposure from software to hardware

● Fun work environment

● Passionate, collaborative and awesome co-worker

● Part of the core engineering team building our next wave of the products.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person