Spanish Language Executive

Roles & Responsibilities Spanish Language Voice Process

• Handle inbound and outbound customer calls in Spanish, ensuring professional and effective communication.
• Assist customers with their queries, requests, complaints, and service-related issues in a timely manner.
• Provide accurate information regarding products, services, bookings, orders, or account-related concerns.
• Understand customer requirements and provide appropriate resolutions while maintaining a high level of customer satisfaction.
• Follow defined SOPs, scripts, processes, and quality guidelines during customer interactions.
• Maintain accurate records of customer interactions, requests, and resolutions in the CRM/system.
• Escalate complex or unresolved customer issues to the appropriate team as per the escalation matrix.
• Meet defined quality, productivity, AHT, CSAT, and other process KPIs.
• Demonstrate strong listening, communication, and problem-solving skills while handling customers.
• Maintain a professional and customer-focused approach throughout every interaction.
• Ensure compliance with company policies, data security standards, and client requirements.
• Participate in process training, refresher sessions, and performance improvement programs.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Spanish language proficiency is mandatory for this role, along with good English communication skills.

Contact Details: -

Rohit Sharma

+91 9806376845

Talent Acquisition