Spanish Language Specialist – Customer Support

Job Summary

We are seeking a customer-centric and highly fluent Spanish Language Specialist to join our international customer support team. In this role, you will serve as the primary point of contact for our Spanish-speaking clients and customers worldwide. You will be responsible for delivering world-class service by resolving complex issues, handling inquiries across multiple communication channels, and ensuring cultural nuance is integrated into every interaction.

Key Responsibilities

• Multichannel Support: Manage, resolve, and log customer interactions efficiently via voice calls, emails, and live chat in both Spanish and English.
• Issue Resolution & De-escalation: Apply active listening, critical thinking, and empathy to troubleshoot product or service issues, de-escalating tense customer situations smoothly.
• Translation & Localization: Translate customer concerns, FAQs, internal macros, and scripts into clear, grammatically accurate Spanish while maintaining appropriate regional or cultural contexts.
• Cross-Functional Collaboration: Coordinate with internal teams (such as Technical Support, Product, and Billing) to track unresolved issues and advocate for the needs of the Spanish-speaking customer base.
• CRM & Data Maintenance: Accurately update CRM records, log account notes, and complete follow-up tasks in the required system language.
• AI Utilization: Comfortably use AI-driven productivity tools and real-time translation assets to enhance problem-solving efficiency and communication speed.

Qualifications & Requirements

• Language Proficiency: Native or near-native fluency (B2/C1/C2 level) in both spoken and written Spanish, alongside excellent professional English communication skills.
• Experience: 1–3 years of professional experience in a customer-facing role (BPO, international contact centers, fintech, or technical support processes preferred).
• Technical Skills: Proficiency with ticketing and CRM tools (e.g., Salesforce, Zendesk, HubSpot), digital communication applications, and standard productivity platforms (Google Workspace / MS Office).
• Problem-Solving: Exceptional active listening skills with a proven track record of handling high-pressure situations with composure and patience.

Preferred Skills

• Valid DELE/SIELE or relevant language certification demonstrating advanced Spanish proficiency.
• Prior experience with AI prompting tools to streamline customer response cycles.

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

• Do you Speak Spanish fluently?
• How many years of experience do you carry overall?
• Do you read and write Spanish?

Work Location: Remote