Spanish Medical Device Customer Support Specialist(High Basic Offers)

Company Profile: The company is a large multinational organization operating within the healthcare industry. It provides a broad range of products, technologies, and services designed to support healthcare professionals and patients across different stages of medical treatment.

Position: Spanish Medical Device Customer Support Specialist
Industry: Shared Services
Location: Taguig City
Work Set-up: Onsite
Salary: Php 80,000 - Php 90,000
Work Schedule: Night Shift

Job Requirements:
⦿ Filipino nationals can speak, read and write in Spanish
⦿ At least 6 months of work experience in Spanish Language
⦿ Experience in customer service, technical support, healthcare, medical devices, or BPO is an advantage.
⦿ High School, Vocational course, Associate Degree or college level are welcome to apply.
⦿ Troubleshooting and problem-solving abilities.
⦿ Willing to work onsite and attend face to face Interview process.

Job Responsibilities:
⦿ Provide professional customer support to Spanish-speaking healthcare professionals, clinics, hospitals, distributors, and patients regarding medical devices and related products.
⦿ Troubleshoot technical and product-related issues involving medical devices, accessories, and equipment.
⦿ Assess customer-reported issues and determine the appropriate troubleshooting steps, resolution, or escalation.
⦿ Assist customers with product information, order-related inquiries, replacements, returns, warranties, and service requests when applicable.
⦿ Follow established procedures for handling medical device complaints, adverse events, product incidents, and safety-related concerns.

Recruitment Process:
⦿ Resume Screening
⦿ Initial Interview
⦿ Hiring Managers Interview (Onsite)
⦿ Language Assessment
⦿ Job Offer