Spanish Software Engineer

• Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
• Communication: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.
• Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.
• Process Improvement: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment.
• Relationship Management: Establish and maintain productive working relationships with current and potential sellers/partners.
• Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
• Performance Metrics: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.

Key Responsibilities in Detail:

• API Integration and Troubleshooting:

• Maintain API integrations between e-commerce tools and other systems.

• Troubleshoot and resolve API integration issues promptly.

• Provide technical support to internal teams and external partners regarding API usage and integration.

• Document integration processes, technical specifications, and user guides.

• Solution Collaboration:

• Work closely with solution providers to understand their API capabilities and limitations.

• Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.

• Continuous Improvement:

• Stay updated with the latest trends and best practices in API integration and e-commerce technologies.

• Recommend and implement improvements to enhance integration efficiency and performance.

Preferred Candidate Profile:

Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills in US English and Spanish at minimum B2 level certification and experience in client/seller interaction.

Qualifications:

• Experience:

• Relevant: Minimum of 1-4 year for M02s, and 4+ years for M03s.

• Client/Seller Facing: Minimum of 1 year for M02s, and 2 years for M03s.

• Technical Skills:

• Proficiency in programming languages such as  Java, HTML, JavaScript, SQL,

• Strong understanding of API integration and ability to maintain and troubleshoot API integrations between e-commerce tools and other systems.

• Work Environment:

• Demonstrate the ability to work independently while utilizing client’s knowledge base resources, policies, and procedures.

• Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat cases.

What We Offer

• Competitive salary + language allowance.
• Two weekly offs and shift allowance (where applicable).
• Opportunity to work with leading global eCommerce brands.
• Learning & growth programs, certifications, and career advancement.
• Inclusive, collaborative work environment.