Spanish Speaking CSR

About the role

Spanish-Speaking Customer Service Representative to support customers and partners with their logistics and shipment-related concerns. The role will handle inquiries regarding deliveries, shipment status, scheduling, documentation, delays, and other logistics-related matters.

Key responsibilities

• Handle inbound and outbound customer inquiries through phone, email, and/or chat
• Communicate professionally with Spanish-speaking customers and partners
• Provide accurate updates regarding shipment status, delivery schedules, ETAs, delays, and other logistics concerns
• Track and monitor shipments and proactively communicate any changes or issues
• Coordinate with carriers, drivers, warehouses, dispatch teams, and other internal departments
• Assist customers with delivery scheduling, rescheduling, and shipment-related requests
• Investigate and resolve issues involving delayed, missing, damaged, or incorrectly delivered shipments
• Maintain accurate records of customer interactions, shipment updates, and resolutions
• Escalate complex or urgent concerns to the appropriate team
• Ensure excellent customer experience while meeting service-level and productivity targets

About you

• Fluent or highly proficient in Spanish, both written and spoken
• Good to excellent English communication skills
• Previous experience in Customer Service, BPO, Logistics, Freight, Transportation, Supply Chain, or a related field is preferred
• Experience handling international customers is an advantage
• Strong problem-solving and coordination skills
• Comfortable handling multiple customer concerns and shipment cases simultaneously
• Good computer skills and ability to learn logistics, CRM, and tracking systems
• Willing to work shifting schedules, weekends, or holidays as required by business operations