Spanish Speaking Customer Advisor

Spanish-Speaking Customer Service Advisor – Fashion Sector

Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Full-time and Part-time
Working Hours: Monday to Friday, between 8:00 AM and 5:00 PM

Job Description

We are looking for Spanish-speaking Customer Service Advisors to join an international customer support team in Lisbon, Portugal, working with a well-known global fashion and accessories brand.

This is an excellent opportunity for individuals who enjoy helping customers, have an interest in fashion and online shopping, and want to gain experience in an international working environment.

The role will focus on supporting customers during busy retail periods, including Black Friday, Christmas, and the winter sales season. Different working schedules are available, with full-time and part-time options.

Key Responsibilities

• Provide customer support in Spanish via the available communication channels.
• Answer questions about products, orders, and brand services.
• Provide accurate information about product availability and purchasing processes.
• Assist customers with online orders and delivery tracking.
• Handle inquiries regarding returns, exchanges, and refunds.
• Understand customer needs and offer appropriate solutions.
• Resolve complaints and customer issues in a professional and empathetic manner.
• Use internal systems to access information and document customer interactions.
• Manage multiple requests efficiently while maintaining high service standards.
• Contribute to team performance and customer satisfaction targets.
• Follow company procedures and quality guidelines.

Requirements

• Fluency in Spanish, both written and spoken.
• Excellent communication skills and a customer-focused attitude.
• Interest in fashion, lifestyle trends, and e-commerce.
• Positive, proactive, and responsible approach to work.
• Strong problem-solving and organizational skills.
• Attention to detail and the ability to manage multiple tasks.
• Basic computer skills and confidence using digital platforms.
• Willingness to learn new tools and processes.
• Ability to work independently and as part of a team.
• Flexibility to work during busy seasonal periods.
• Previous experience in customer service, retail, e-commerce, or a contact center is an advantage.
• Availability to work on-site in Lisbon.
• Availability to join during the Black Friday, Christmas, and winter sales campaigns.

What We Offer

• On-site position in Lisbon, Portugal.
• Flexible working schedules:
• Full-time: 40 hours per week.
• Part-time: 30 hours per week.
• Part-time: 20 hours per week.
• Monday-to-Friday schedule, between 8:00 AM and 5:00 PM, depending on the contracted hours.
• Additional performance incentives, subject to project conditions.
• Initial training on products, systems, and procedures.
• Support throughout the onboarding process.
• Opportunity to work with a recognized international fashion brand.
• Valuable experience in customer service and e-commerce.
• A dynamic, professional, and multicultural working environment.
• Opportunity to develop communication, problem-solving, and customer support skills.

How to Apply

If you speak Spanish fluently, enjoy assisting customers, and are interested in fashion and online shopping, we encourage you to apply.

Join an international team in Lisbon and help deliver an excellent customer experience for a leading fashion brand!

Job Types: Full-time, Part-time, Contract

Pay: From 900.00€ per month

Expected hours: 20.0 – 40.0 per week

Work Location: In person