RMV Workforce LLP

Company Description
RMV Workforce LLP is a forward-thinking business consulting and talent solutions firm based in India, supporting organizations across IT, Non-IT, and BPO sectors. The company focuses on helping professionals advance their careers while enabling clients to solve complex business challenges and drive innovation. Team members work in a collaborative, inclusive environment that values diversity, teamwork, and continuous improvement. RMV Workforce LLP offers opportunities to contribute to meaningful projects that transform industries and supports employees in unlocking their long-term potential.
Role Description
The Spanish Support Executive is a full-time, on-site role based in Gurugram. This role involves providing customer and client support in Spanish, handling inbound and outbound calls, responding to emails or chat queries, and ensuring professional, courteous communication at all times. The Spanish Support Executive will manage administrative and clerical tasks related to customer records, documentation, and follow-ups, maintaining accurate and up-to-date information in internal systems. The position also includes coordinating with other team members and departments to resolve issues efficiently, escalating cases when necessary, and contributing to a positive customer experience. The role requires consistent adherence to company policies, service quality standards, and performance targets.
Qualifications
<ul>
<li>Candidates should possess strong Communication skills, including fluent spoken and written Spanish and good English, with professional Phone Etiquette.</li>
<li>Candidates should possess Administrative Assistance and Clerical Skills to manage documentation, data entry, and record-keeping accurately.</li>
<li>Candidates should possess Executive Administrative Assistance capabilities to support coordination, scheduling, and efficient handling of escalations.</li>
<li>Relevant experience in customer support, BPO, or contact center environments is beneficial.</li>
<li>Ability to work on-site in Gurugram, maintain punctuality, and meet performance metrics is required.</li>
<li>Strong interpersonal skills, problem-solving abilities, and a customer-focused mindset are preferred.</li>
<li>A diploma or bachelor’s degree in any discipline is advantageous; prior experience in Spanish language support roles is a plus.</li>
</ul>

Spanish Support Associate

Spanish Support Associate

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