Spares Coordinator

PALFINGER MARINE provides lifting and handling solutions as well as life-saving equipment for the maritime industry worldwide. Our success is driven by our people, who bring their expertise, ideas, and energy to our vision every day. We offer a dynamic environment with strong opportunities for personal and professional growth. Join our team and shape your career at PALFINGER.

To strengthen our operation, we are looking for a Spare Coordinator.

YOUR RESPONSIBILITIES

• Serve as the first point of contact for customers, ensuring satisfaction, understanding needs, and preparing accurate quotations accordingly
• Manage the full quotation and order process — from receiving requests to issuing final sales quotes and processing orders in the ERP system, ensuring accuracy in pricing, delivery, and terms
• Coordinate communication between customers, suppliers, warehouse, and internal teams to ensure timely order handling, shipping, and documentation
• Monitor orders and proactively resolve issues, including customer complaints, while maintaining compliance with PALFINGER's policies and regulations
• Collaborate across departments (spares, logistics, purchasing, finance) to ensure accuracy in invoicing, updated supplier data, and overall efficiency in the sales and distribution process
• Source spare parts from approved suppliers, manufacturers, and alternative sources to fulfill operational and business requirements.
• Evaluate supplier pricing, availability, and delivery performance to ensure cost-effective procurement.

YOUR QUALIFICATIONS

• Minimum 3 years of relevant experience in spare parts sales, order management or procurement, preferably within the marine or offshore industry.

• Diploma/Degree in Engineering, Business Management, Finance, Supply Chain Management or Logistics

• Knowledge of marine equipment, spare parts or related systems is an advantage.

• Experience in preparing quotations, processing orders and working with ERP systems is preferred.

• Strong customer service, communication, coordination and organizational skills, with good attention to detail.

• Good command of written and spoken English.