Spares Customer Advisor

Are you organised, great with customers and someone who thrives in a busy environment?

We are looking for an enthusiastic Parts Customer Service Advisor to join our team.

This is a varied, fast-paced role where no two days are quite the same. You’ll be the go-to person for customers needing help with parts enquiries, orders, deliveries and returns, making sure they receive a friendly, efficient and professional service from start to finish.

If you’re a confident communicator who enjoys solving problems, juggling priorities and getting the details right, we’d love to hear from you.

What will you be doing?

You’ll play an important role in keeping our customers happy and our parts operation running smoothly. Your day-to-day responsibilities will include:

• Responding to customer parts enquiries by phone, email and through our parts website
• Processing and inputting parts orders accurately and efficiently
• Keeping customers informed with tracking information and proof of delivery
• Organising returns and collections
• Raising credits and processing the necessary paperwork
• Preparing clear and accurate written quotations
• Investigating customer complaints and helping to find the right resolution
• Working with colleagues across the business to deliver a great customer experience

What are we looking for?

You’ll be someone who genuinely enjoys helping customers and takes pride in doing a great job.

You’ll need:

• An excellent telephone manner and a confident, friendly approach
• Strong communication skills, both written and verbal
• Fast and accurate keyboard skills
• A keen eye for detail
• Confidence using different software packages
• The ability to multitask and prioritise your workload
• A calm, organised approach when working under pressure
• The ability to meet tight deadlines without compromising on accuracy

Even better if you have...

Previous experience in a parts environment would be fantastic, but we’d also be interested in hearing from people with strong transferable customer service and administration skills.

Experience or knowledge of the following would also be a bonus:

• NAV
• Parts or spares environments
• Refrigeration
• Foster & Gamko products

If you’re a positive, organised and customer-focused person looking for a varied role where you can make a real difference to the customer experience, we want to hear from you.

Pay: £25,926.00 per year

Work Location: In person