Special Operations Supervisor

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.

Responsibilities will include but not be limited to:

• Lead daily dispatch : Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub : Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow : Track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on‑time performance.
• Ensure safety and compliance : Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources : Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time : Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve : Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

The ideal candidate should possess the following:

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.