Special Project and Operation Support Manager

We are looking for a Special Projects & Operations Support Manager to lead strategic projects, strengthen operational support, and drive continuous improvement across our Large Format store network.

This role will act as a key link between HQ and retail branches, ensuring smooth project implementation, effective store operations, technology rollouts, vendor management, and execution of commercial initiatives across 169+ stores.

Key Responsibilities

1. Special Projects & Strategic Implementation

• Lead strategic projects from planning and implementation through post-project evaluation.
• Define project scope, workflows, timelines, and operational requirements.
• Lead new technology and system rollouts, including User Acceptance Testing (UAT).
• Coordinate store-level campaigns, seasonal activities, and special events.
• Monitor project budgets, performance targets, and operational KPIs.

2. Store Operations & Process Improvement

• Act as the key contact between store teams, internal functions, and external partners to resolve operational issues.
• Improve end-to-end store processes, including receiving, product quality checks, returns, and store-to-store transfers.
• Develop and implement SOPs and operating guidelines to ensure consistent execution across stores.

3. Vendor & Facilities Management

• Manage third-party service contracts, including housekeeping, cleaning, and trolley management.
• Monitor vendor performance, service levels, and monthly expenses.
• Manage operating budgets for cleaning services, supplies, and staffing.
• Prepare operational and vendor performance reports for management.

4. Commercial & Bulk Sales Operations

• Review and process store-level bulk sale requests by coordinating with Category Buyers on GP margins, stock availability, and payment conditions.
• Provide operational guidance to stores to ensure smooth commercial execution and bulk order fulfillment.

5. Team Leadership & Stakeholder Management

• Lead, coach, and develop the Operations Support team.
• Communicate company strategies and directions effectively to store teams.
• Gather operational feedback from stores and provide insights and recommendations to management.
• Collaborate with cross-functional teams including Operations, Business Development, Project Teams, Merchandising, Supply Chain, Marketing, Finance, HR, Safety, QA, and Audit.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in retail operations, operational support, or project management within a multi-unit retail environment.
• Strong leadership, coaching, and stakeholder management skills.
• Good understanding of retail economics, P&L, GP margins, and expense control.
• Strong project management and problem-solving skills.
• Good negotiation and interpersonal skills.
• Business-level English communication skills.
• Proficient in MS Office and familiar with retail ERP/POS systems and UAT testing.
• Highly organized, resilient, proactive, and able to prioritize effectively in a fast-paced retail environment.
• Able to work at Central Chaengwattana Office Tower.