Special Projects Analyst

Become a part of Covered California’s Special Projects Unit!

Your Opportunity:

Who Are We?

The Consumer Relations and Resolution (CR&R) Branch is seeking a passionate analyst to join the Special Projects Unit (SPU). This position will focus on reducing duplicate enrollment-related escalations across service channels originating from consumers, carriers, counties, and advocacy groups. The role also addresses financial inaccuracies, including cases of overconsumption of subsidies, while performing cross-functional duties to support Appeals and Escalations Resolution (ER) within the CR&R Branch. Additionally, SPU supports various projects and collaborates with other Covered California divisions, such as Policy, Program Integrity, Plan Management, and Information Technology.

How Will I Make an Impact?

As a Special Projects Analyst, you will:

• Be part of a team that is responsible for helping some of Covered California’s most financially vulnerable consumers.

• Focus on utilizing multiple healthcare enrollment and customer relationship management (CRM) systems to resolve complex and in-depth eligibility and enrollment-related issues.

• Leverage your call-center experience and research skills to complete independent assignments and ensure swift and accurate resolution of time-sensitive assignments.

If you are passionate about helping consumers and enjoy solving complex healthcare-related issues, submit your application today!

Salary:

Analyst I

Range A: $3,861.00 - $4,839.00

Range B:$4,181.00 - $5,233.00

Range C:$5,014.00 - $6,276.00

Analyst II

$6,031.00 - $7,547.00

Application Deadline: 10/15/2026 @ 11:59 pm PST

Required Documents: Application, Resume and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

2+ years of experience in the following areas:

1. Experience working on Escalations, Appeals, or Grievances in a call center environment.
2. Experience managing multiple projects with competing priorities and deadlines.
3. Experience interpreting regulations, government codes, policies, and procedures.
4. Excellent verbal and written communication skills, including documentation and presentation of findings.
5. Experience researching, analyzing and evaluating data and developing recommendations.
6. Experience within the health care or health insurance industry.

Minimum Qualifications for Analyst I and Analyst II

• Analyst I – https://eservices.calhr.ca.gov/enterprisehrblazorpublic/Public/ClassSpec/ClassSpecDetail/5157
• Analyst II - https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4815

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• To apply to this position, review this advertisement and complete your application via CalCareers at: Job Posting | CalCareers
• Please send any questions regarding the application process and/or position to [email protected]
• New to state civil service employees are typically hired at the minimum of the salary range