SpecialEyes Customer Service Representative

Purpose

As a SpecialEyes Customer Service Representative, you will be part of the Customer Service team supporting premium custom contact lenses, joining our team in a fast-paced call center, delivering legendary service to eye care providers nationwide.

Key Responsibilities

• Deliver a legendary customer service experience with each interaction
• Answer incoming calls and respond to customer emails and faxes within the agreed timescale
• Assist eye care providers in designing and processing custom contact lens orders
• Educate practitioners on product and service information
• Troubleshoot, document, and resolve product or service issues and concerns, according to standard operating procedures
• Develop and maintain a knowledge base of the evolving products and services
• Identify opportunities to cross-sell during the customer journey

Qualification

• Knowledge of Microsoft Office’s suite of products (Outlook, Word, Excel, SharePoint, and Teams)
• Excellent written and verbal communication skills. Can clearly convey product information and sales messages across a variety of key stakeholders, including optometrists, ophthalmologists, and office staff
• Ability to establish and maintain strong relationships with coworkers, managers, and customers
• Ability to manage multiple priorities simultaneously
• Self-starter with the ability to plan and manage time to achieve desired results
• Works with a high sense of urgency to meet and exceed company and customer expectations

Company BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com