Specialist, Account Services

Description

This position will be the single point of contact for specific Premier/Strategic Retail Partner(s) demonstrating high touch services in a fast paced, high volume environment. Serves as the primary point of contact for Sales, Planners, Distribution and Retail Partners for order management, shipment status, business decision resource reporting, retailer master data compliance, expedited routings, etc. This encompasses all order types shipping from all North America DC's. Drive continued partnership and lead joint value planning discussions with Estée Lauder Companies largest accounts in North America.

• Support various channels of business for wholesale customers for capturing all purchase order for fulfillment
• Synchronize orders with material availability and financial targets in accordance with SOX compliance guidelines
• Analyze stock positions and utilize SAP capabilities, Availability to Promise (ATP) and Delivery Blocks to prioritize and recommend what needs to be done to achieve financial targets and sales objectives
• Accountable for ensuring that all Account shipments are properly executed to meet month end ELC shipment targets
• Work closely with our planners, event management team, and buyers to maintain inventory, manage sales goals and meet product/shipping revenue target across all brands within ELC portfolio
• Manages communication and information between retailer, distribution center and sales teams
• Research, resolve and communicate to business partners Purchase Orders discrepancies
• Generate reports from ordering systems that summarizes weekly/monthly activities with shipments and revenue
• Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes
• Review open order reports daily, import into spreadsheets using Excel capabilities to analyze, communicate and make decisions
• Take independent action to ensure order cycle timelines are met and rush requests are executed
• Collaborate with internal partners and transportation groups to determine and recommend most cost efficient and lead time to meet promotion and on⁃counter requirements
• Create and maintain trusted relationships with our retailer contacts, working collaboratively on implementing strategic initiatives to drive account improvements and efficiencies
• Utilize our Warehouse Management System and third party shipping vendors to track all orders

Qualifications

• Excellent organizational, analytical, written, and verbal communication skills
• SAP and Warehouse Management System (WMS) experience preferred
• Strong understanding of Supply Chain operations and stakeholder relationships
• Proficient in Microsoft Office Suite with advanced Excel and data analysis skills
• Understanding of end-to-end order fulfillment processes, from order placement through delivery and post-delivery customer support
• Ability to research, analyze, and communicate large volumes of data across multiple systems and processes
• Demonstrated sound judgment, discretion, diplomacy, and ability to maintain business confidentiality
• Proven ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Process-oriented mindset with a strong understanding of transaction flows and their upstream and downstream business impacts
• Ability to navigate ambiguity, solve complex problems, and drive operational efficiencies
• Demonstrated ownership, accountability, and a continuous improvement mindset when developing more efficient ways of working with internal teams and retail partners