Specialist, Application Support

Participate in the development and co-management of Clinical Chemistry & Urinalysis strategies for Sysmex in Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysmex’s Clinical Chemistry & Urinalysis business unit annually.

Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region. He/she will have to work closely with local team, corporate team and representatives of distributors to expand business prospects. He/she will be expected to work with our customers in healthcare and research facilities

Product Knowledge

• He/She is responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers.
• He/She keeps up his/her technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her.

Implementation of favorable conditions to support sales/marketing target achievement

• He/She conducts application and theoretical training for the representatives of the different distributors in the region.
• He/She provides end-user training, as and when necessary
• He/She develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)
• He/She handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.
• He/She maintains regular communication and continuous contact with all the subsidiaries & distributors.

Reporting

• He/She prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months. This monthly report is to be submitted regularly within the 2 workings days of the succeeding month.
• After every business trip, he/she prepares and submits a trip reports to supervisor and country area manager indicating the activities done, recommended action/s, person/s responsible, and other important information which management ought to know. Once prepared, he/she is responsible to ensure that these recommended actions are disseminated to the people concerned for proper implementation. Outcome of the said action/s should be followed up by him/her.

Job Specification Minimum Education Required :

Diploma in Medical Technology or equivalent

Minimum Experience Required 5 years in Medical Technology practice

Skills And Knowledge Required PC literate (Excel, Words, Power Point)

Attitude Required Maintains at all times the highest standards of professional and personal conduct, in thoughts, in words, & in actions,

Travel Requirement Knowledge Desired but not Essential :

Able to travel between 20% - 40% per year

Others May need to work after office hours occasionally