Specialist

Role Descriptions: 1. BAU Support Serve as the primary technical point of contact for level 2/3 operational support within the ServiceNow (module name )platform. Troubleshoot| debug| and resolve platform issues| user queries| and incident tickets within defined SLA timeframes. Perform root cause analysis (RCA) for recurring operational incidents and implement long-term fixes or workarounds. Monitor system health| performance| scheduled jobs| background scripts| and integration error logs.System Administration Upgrades Manage user access| roles| groups| assignment rules| and notification templates. Assist with bi-annual ServiceNow version upgrades| patch installations| regression testing| and post-upgrade support. Maintain Update Sets| manage clone requests from Production to sub-production environments| and enforce deployment best practices. Maintain clear technical documentation| standard operating procedures (SOPs)| and operational runbooks.2. Enhancements Maintenance Design| configure| and execute minor enhancements and change requests (CRs) for core module.
Essential Skills: We are seeking a skilled ServiceNow (Module Name)Specialist to join our production support team for an ongoing Business As Usual (BAU) project. In this role| you will be responsible for maintaining| optimizing| and supporting core ServiceNow applications. You will handle daily incidents| service requests| operational enhancements| release deployments| and routine system administration to ensure high system availability| user satisfaction| and adherence to SLAs.
Skills: Service Management
Experience Required: 6-8

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