Specialist

Responsibilities:

• A PACS Administrator typically owns or provides higher-level support for the PACS/RIS imaging environment. Common responsibilities include:
• Administering and supporting PACS, RIS, image viewers, and related imaging applications.
• Managing users, access, permissions, worklists, and system configurations.
• Troubleshooting image-routing, image-availability, study-matching, and workflow issues.
• Investigating DICOM connectivity and image-transfer problems.
• Supporting interfaces between PACS/RIS and other systems, including HL7 workflows.
• Troubleshooting modality connectivity involving CT, MRI, X-ray, ultrasound, mammography, etc.
• Resolving escalated Tier 2/Tier 3 tickets from radiologists, technologists, schedulers, and other users.
• Working with vendors and internal IT teams when issues require deeper technical investigation.
• Monitoring queues, system performance, failed transmissions, interfaces, and application availability.
• Performing or coordinating upgrades, testing, configuration changes, and implementation activities.
• Documenting incidents, root causes, resolutions, and recurring system issues.
• Potentially supporting after-hours/on-call escalation for critical imaging-system outages.
• Typical profile: Someone with prior PACS/RIS administration or healthcare IT experience and working knowledge of DICOM, HL7, imaging workflows, ticketing systems, and radiology operations.
• Intelerad experience is a requirement and Candelis and Laurel Bridge preferred but not required

Required Skills:

• Associate or bachelor’s degree in relevant field or equivalent
• Experience 3+ years supporting PACS, imaging informatics, healthcare IT, or radiology
• Systems Experience with major PACS vendors Experience supporting DICOM, HL7, and
• healthcare integrations Knowledge of PACS, RIS, VNA, DICOM, HL7, and imaging workflows
• Knowledge of healthcare IT infrastructure and cybersecurity Excellent troubleshooting and
• Communication skills Knowledge of HIPAA requirements.