S
Sagility India
Specialist
Skills
Compliance
16 days ago
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Important information
Contract type:
Permanent
Salary:
₹650,000 – ₹750,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and identify areas for improvement.
- Analyze data from various sources, including NPS, FCR, and International Voice Process reports to provide insights on customer satisfaction.
- Perform 5 Why Analysis to resolve issues and implement corrective actions.
- Develop and maintain documentation of audit findings, recommendations, and follow-up actions.
- Collaborate with team members to improve overall performance and achieve targets.
Interested - Whatsapp - 9538989829(Arshiya)
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