Specialist

Job highlights

• Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered . Good problem-solving skills . Adaptable,high-energy levels and desire to help others . Good team player . Good analytical and problem-solving skills with a view to support changes to processes

• Experience in delivery of customer service . .

• Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring

• Ensures all accounts in assigned lists are managed accurately and within agreed service levels.

• Documents all service efforts for each assigned account in accordance with established procedures and compliance policies

• Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers

• Recognizes that quality is measured through case auditing

• Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards

• Completes ongoing Compliance and remedial training as scheduled

• Understands Operational Risks

• Pro-actively identifies any new issues or risks

• Participates in projects to drive operational excellence

• Works collaboratively within the team and in accordance with the One GS culture.

Skills

• Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
• Good interpersonal and negotiation skills
• Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered
• Good problem-solving skills
• Adaptable, high-energy levels and desire to help others
• Good team player
• Good analytical and problem-solving skills with a view to support changes to processes

Basic Qualifications

• Graduate
• 1 - 3.5 years of relevant experience in administrative roles preferably in retail banking
• Experience in delivery of customer service