Specialist, Controls & Compliance

About the role

The Risk & Compliance Officer is responsible for supporting the organization's compliance, risk management, governance, and audit activities. The role ensures adherence to client requirements, company policies, regulatory obligations, and internal control standards. The Risk & Compliance Officer proactively identifies operational risks, monitors compliance performance, conducts audits and assessments, facilitates incident investigations, and partners with Operations Leaders to implement effective risk mitigation strategies. The position plays a critical role in fostering a culture of compliance and risk awareness while protecting the organization from regulatory, operational, financial, and reputational risks.

Key responsibilities

• Conduct regular compliance audits and monitoring activities across assigned programs
• Ensure compliance with client contractual requirements, company policies, and applicable regulations
• Track and report compliance findings, observations, and corrective actions
• Monitor closure of audit findings within established service level agreements (SLAs)
• Identify, assess, and document operational, compliance, information security, and business risks
• Maintain and update risk registers and risk assessment documentation
• Facilitate risk workshops and Failure Mode and Effects Analysis (FMEA) sessions
• Plan and execute internal audits, compliance reviews, and control assessments
• Develop compliance dashboards, scorecards, and risk reports
• Partner with Operations, Human Resources, IT, Security, and Client Services teams