Specialist - Credit

Mandatory Skills "Customer Service, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions" Excellent communication skills
Stability is important. Rotational shift. Weekend off. Shift Timing : 5:30 PM - 2:00 AM

Global Customer experience in mandate.

Role & responsibilities

Minimum 4+ years of experience in Customer Service, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions.

Strong verbal and written communication skills with the ability to manage complex customer interactions and escalations.

Proven experience handling customer interactions through phone, email, chat, and case management systems.

Advanced analytical, problem-solving, negotiation, and dispute-resolution skills.

Extensive experience investigating billing disputes, payment issues, credit concerns, and customer account discrepancies.

Strong knowledge of credit evaluation, accounts receivable, collections, billing, payment reconciliation, and risk mitigation processes.

Key Responsibilities

1. Provide exceptional customer service through phone, email, chat, and other support channels.

Handle complex customer inquiries related to credit, billing, collections, payments, and account maintenance.

Manage escalated customer issues and provide timely, effective resolutions.

Conduct collections activities, negotiate payment arrangements, and secure customer commitments.

Investigate and resolve billing disputes, account discrepancies, and payment-related concerns.