Specialist, Customer Fulfilment (Data Centre)

About the role

The Specialist, Customer Fulfilment serves as the primary liaison between customers and internal teams, ensuring a seamless experience from enquiry through service delivery and ongoing support. Working closely with Sales, Operations, and Technical teams, the role supports RFQs, costing exercises, customer onboarding, and day-to-day customer fulfilment activities.

Key responsibilities

• Act as the primary point of contact for customers before and after service delivery.
• Coordinate customer requests and enquiries, ensuring timely responses and resolution.
• Support the preparation of RFQs, quotations, proposals, and customer documentation.
• Work with Operations, Finance, and Technical teams to support pricing and costing exercises.
• Track customer requirements and ensure commitments are communicated and delivered internally.
• Coordinate onboarding activities for new customers, including documentation, access requests, and service setup.
• Facilitate communication between customers and internal teams throughout the customer lifecycle.
• Support contract administration, service amendments, and renewal activities.
• Maintain accurate records of customer interactions, quotations, and fulfilment activities within CRM systems.
• Prepare customer reports, presentations, and meeting materials as required.

About you

• Diploma or Bachelor's Degree in Business, Engineering, Operations Management, Communications, or a related discipline.
• 1 to 3 years of experience in customer service, sales support, account coordination, fulfilment, or administrative support will be advantageous.
• Strong communication and interpersonal skills with the confidence to engage customers and internal stakeholders.
• Detail-oriented with strong organizational and multitasking abilities.
• Resourceful, proactive, and able to work independently in a fast-paced environment.