Specialist Design Authority

he Specialist - Design Authority is the cornerstone of the technical control environment, responsible for designing and maintaining the enterprise-wide revenue assurance control architecture and framework. The role leads the implementation of automated controls to maximize risk coverage and operational efficiency, serving as the primary technical authority for all new product launches, system changes, and business process designs to ensure revenue protection measures are embedded from inception.

We at MMC are a purpose and value-led organization.

At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Governance

Strategic Meetings

-Participate in strategic meetings, when required

-Execute OpCo wide transformation initiatives, when required by the functional lead

-Implement adequate risk mitigation and controls, with directions from the functional lead

-Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required

-Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required

Escalations

-Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead

Function Tactical

-Execute projects initiated in the specific sub-function

-Abide by the established objectives, targets and budgets for the sub-function, when required

-Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead

-Prepare documentation required for sign-off on tactical changes

Performance

-Ensure execution in alignment with divisional strategy

Reporting

-Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation

-Report on an ad hoc basis on specific projects, as required

Budgets

-Abide by function's budgets in line with business objectives

-Abide by project initiative budgets in line with business objectives

Operational Delivery

The role is accountable for the following work area outcomes:

Strategy & Analytics, Revenue Assurance

-Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same

-Comply with the set governance mechanisms, under supervision from the functional lead

-Evaluate the efficiency and effectiveness of Revenue Assurance strategies and propose and offer suggestions for improvements

Revenue Assurance Operations

-Participate in business process changes that may affect the OpCo's ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product roll outs, etc.)

-Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition. Maintain in-depth understanding of industry trends relative to revenue assurance practices. Promote quality assurance for all processes impacting revenue.

-Partner with Marketing, Product teams, IT, and Operations to design, develop and implement best practices to minimize revenue leakage

-Perform regular reconciliation and analysis of revenue streams

-Monitor collection processes for accuracy

-Reconcile activity between network elements and billing

-Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required

-Develop and implement key recovery metrics

-Perform data manipulation and analysis using tools such as Business Objects, SQL and MS-Access

-Understand and aggregate revenue assurance activities across the business and ensure they are working effectively

-Analyze data/reports to identify opportunities and areas for improvement

-Create executive level reporting

Primary and Secondary Control Management

-Ensure improved and efficient control performance

-Monitor secondary controls

-Manage a view of control failures through monitoring of preventative control

-Manage primary & secondary control thresholds

-Review Primary & Secondary controls for efficiency & effectiveness

-Provide a view of Business Unit control coverage

-Mitigate control implementation