Specialist, Distribution

Position Overview The Distribution Specialist is responsible for supporting the day-to-day operation of LHW's Distribution function. This role works directly with member hotels, internal teams and technology partners to support distribution setup, connectivity, channel activation, vendor support workflows and distribution-related issue resolution.

Reporting to the Manager, Distribution, the Distribution Specialist serves as an resource for hotel distribution technologies including SynXis, OTA connectivity, GDS/DHISCO services and related distribution technologies. The role is responsible for executing operational processes, managing distribution-related requests and cases, maintaining documentation and helping ensure hotels successfully activate and maintain their distribution channels.

The Distribution Specialist plays a key role in providing operational support, maintaining data quality, resolving issues and delivering consistent service to member hotels while contributing to the continuous improvement of LHW's distribution services.

Key Responsibilities

• Manage a portfolio of distribution-related cases and requests, ensuring timely resolution, documentation and communication with hotels and internal stakeholders.
• Support hotel distribution setup, connectivity management and channel activation activities across SynXis, OTA, GDS/DHISCO and PMS-connected systems.
• Support vendor system support operational workflows in accordance with established service standards and procedures.
• Troubleshoot distribution-related issues and coordinate with internal teams and technology partners to achieve resolution.
• Monitor assigned workload, outstanding requests and escalations to ensure service-level expectations are met.
• Maintain accurate case records, operational documentation and activity tracking within Salesforce and related systems.
• Develop and maintain knowledge articles, operational documentation and standard operating procedures.

People Management Responsibilities

• None

Skills

• Strong understanding of hospitality distribution systems and hotel technology platforms.
• Working knowledge of SynXis CRS, OTA connectivity, GDS/DHISCO services and PMS integrations.
• Ability to manage multiple operational requests and priorities simultaneously.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to follow documented processes and operational procedures.
• Experience maintaining documentation, system records and case-management activities.
• Experience using Salesforce, case-management systems or similar operational platforms preferred.
• Proficient in English; additional languages preferred.

Key Qualifications & Experience

• Bachelor's degree or equivalent professional experience.
• Minimum 2 years of experience in hospitality revenue management, reservations and/or distribution department
• Experience working with CRS, OTA, GDS, PMS or connectivity-related processes

Travel Requirements

Travel Required: As needed

Benefits The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• Health insurance starting within your first month
• Private pension plan and life insurance
• Flexible meal and grocery voucher of BRL 1,328 per month
• One flex day per year
• Hybrid work schedule with two days per week in the office
• Up to USD 500 toward your home office setup during your first year
• Up to USD 500 in travel credit to support your passion for travel
• Lifetime Babbel subscription for language learning

About The Leading Hotels Of The World, Ltd. (LHW) Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld