Specialist Email Administration

Position Summary

Responsible for the day-to-day administration, support, security, and governance of the Microsoft 365 environment. The role manages user lifecycle activities, licensing, creation, modification, closure, becakup, reporting, compliance-related tasks, and provides high-level administration across Microsoft 365 services while ensuring service availability, security, and operational efficiency.

Key Responsibilities

• Manage user onboarding, modifications, and offboarding including account creation, deletion, disabling, and access reviews.
• Administer and track Microsoft 365 licenses, ensuring optimal utilization and maintaining license inventory records.
• Perform high-level administration and support for Microsoft Entra ID (Identity),Exchange Online, Microsoft Teams, Microsoft Purview, Microsoft 365 Security, Power Platform, SharePoint Online (site permissions, access management, and basic administration)
• Support user authentication, password resets, MFA enrollment, and identity-related troubleshooting.
• Manage mailboxes, shared mailboxes, distribution groups, mailbox permissions, and email flow troubleshooting.
• Assist with Microsoft Teams administration, policies, user management, and collaboration support.
• Conduct eDiscovery and Content Search activities through Microsoft Purview.
• Download and archive departed user mailbox data (PST) as per approved requests and retention requirements.
• Maintain accurate records of user onboarding/offboarding, license allocation, PST exports, and compliance activities in Excel.
• Generate periodic reports related to users, licenses, security, mailbox usage, and administrative activities.
• Monitor Microsoft 365 service health, security alerts, and audit logs; escalate issues when required.
• Support implementation and maintenance of security controls, governance, and compliance requirements.
• Develop and maintain PowerShell scripts to automate routine administrative and reporting tasks.
• Prepare technical documentation, operational procedures, and management reports.
• Coordinate with internal teams, vendors, and Microsoft support for issue resolution.
• Resource management addition deletion

Required Skills

• Hands on experience with Microsoft 365 Administration, Exchange Online, Microsoft Teams, Entra ID, Microsoft Purview, and Microsoft 365 Security.
• Basic to intermediate knowledge of SharePoint Online administration.
• Experience with Microsoft 365 plans, user and license management.
• Knowledge of eDiscovery, Content Search, and PST export processes.
• Strong reporting, documentation, and Excel record-keeping skills.
• PowerShell scripting and automation experience.
• Good troubleshooting, communication, and organizational skills.

Division & Location

Descon Engineering Limited – IT Department - Corporate

Eligibility Criteria

• Education : Bachelor's Degree in IT, Computer Science, or related discipline.
• Experience : Minimum 2+ years of Microsoft 365 Administration experience in a large enterprise environment. Microsoft certifications will be considered an added advantage.