Specialist, Enterprise Process and Systems Enablement

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us

• Awarded as the Most Preferred Graduate Employers (2022& 2023), Gold Winner for Excellence in Workplace Culture (2021), Bronze Winner in Cross-Generational Workforce Engagement (2024) ,

• Comprehensive medical, dental, optical and insurance benefits

• Flexi working hours arrangements

• Staff Line & Device Subsidy

• Smart Casual Attire

• Child Parental Care Leave

• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

• Special employee discounts for selected F&B Brands

Job Summary

In this role, you will manage and improve Lead-to-Cash business processes, workflows and SOPs. You’ll work closely with stakeholders to translate business requirements into effective process and system solutions. You’ll also support system configuration and ensure the systems are aligned with business operations. The role involves process improvement, governance, documentation and change management.

The Day-To-Day Activities

• Design, improve and document Lead-to-Cash processes, workflows and SOPs.

• Translate business requirements into system requirements and configuration recommendations.

• Identify opportunities for process improvement, automation and AI-enabled solutions.

• Support system enhancements, UAT, change implementation and user adoption.

• Monitor process performance, identify gaps and recommend practical improvements.

• Work closely with business stakeholders, process owners and external consultants to deliver process and system improvements.

• Ensure processes, system configurations and documentation remain aligned and properly governed.

About You

• Experience in Business Process Management, Business Analysis, Process Improvement or Systems Enablement.

• Strong understanding of process design, workflow documentation and requirements gathering.

• Comfortable working with system configuration and translating business needs into system solutions.

• Strong analytical, problem-solving and stakeholder management skills.

• Experience in automation, AI, transformation projects or UAT will be an added advantage.

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.