Specialist, HR Shared Services

The Role:

• The EBSC HR Operations Analyst is responsible for providing comprehensive HR transactional support and coordination related to HR activities. Primary areas of responsibility include master data management of employees, employee status changes, employee termination activities as it relates to payroll, and ad hoc HR reporting, within pre-defined service level agreements (SLA’s).
• This position works closely with HRIS, Corporate HR and Local HR departments. This position will also support special projects within the HR and EBSC Malaysia - HR organizations.  The EBSC HR Operations Analyst collaborates with stakeholders to improve processes, implement changes to HR processes or programs to maximize efficiency.
• As the team is evolving now, you will be a part of the team in enabling the strategy for various projects and training of EBSC - HR team members as well as stakeholders, engaging and building strong stakeholder relationships and ensuring successful change management.

In this role you will:

• Be part of the team implementing of the Corporate and Regional HR strategy and policies as a part of the Entegris Business Service Center – Malaysia Human Resources (EBSC Malaysia – HR) team function, supporting and maintaining the infrastructure, systems and processes in line with company standards and legislations, ensuring a high standard of delivery of HR services to the enterprise.
• Delivering operational excellence of HR solutions, partnering with country HR, Corporate HR and other functional teams.
• Identifying opportunities and delivering continuous process improvements as part of key global HR projects to support the further development of the Shared Services HR function.
• Data Management:

o   Delivering global operations solution requirements, and maintaining compliance with legal, fiscal and regulatory requirements.

o   Ensure accurate and timely centralized reporting for personnel costs management and forecast initiatives.

o   Process Efficiency and Automation:

o   Support the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.

o   Driving success through working with peers and team-mates across geographies on common ways of working, process improvements and initiatives.

o   Identification opportunities for process improvement through process efficiency and/or automation.

o   Partner cross functionally to address operational requirements and compliance.

o   Participate in automation initiatives for the Function as assigned by the Corporate Office.

o   Partner with and influence required business partners to drive process, systems and organizational changes successfully.

• Service Delivery:

o   Continuously meet and exceed the target of delivery of a comprehensive set of performance metrics.

o   Research and resolve issues that arise regarding processes and practices.

o   Execute HR processes transitions.

o   Deliver excellent HR customer service and operational excellence to corporate HR customers, monitor inquiries and internal customer satisfaction and provide escalated support as needed.

o   Ensure all service delivery in full compliance to all audits, certification, HR policy and Employee Handbooks as related to processes and services delivered in the EBSC -Malaysia HR.  

Traits we believe make a strong candidate:

• Minimum 2 years of HR working experience, with at least 1 year of experience in an HR Shared Services organization which includes centralized administration and operations.
• Degree in Human Resources, additional HR qualifications will be an added advantage.
• Strong analytical skills and attention to details are required.
• Experience with Workday, Microsoft Forms, Power Apps and Power Automate is highly desirable.
• Ability to speak in East Asian languages (Mandarin, Japanese or Korean) is a plus.

Position Specific Competencies

• Results orientation

o   Partners well with business team and manager to establish clear, specific performance goals, expectations, and priorities.

o   Consistently meet and beat targets set.

o   Operates with personal ownership.

o   Holds self and others accountable for delivering high-quality results on time.

• Customer Orientation

o   Dedicated to meeting the expectations and requirements of internal and external customers.

o   Utilization of internal customer information to understand customers' business issues and needs for improvements in services.

o   Establishes and maintains effective relationships with customers and gains their trust and respect.

o   Genuinely enjoys working with customers to build long-term partnerships.

o   Key to creating customer focus culture throughout their team/ department/ business unit.

• Change management:

o   Quick to learn, embrace and adapt to change positively in HR operations, process and technology knowledge.

o   Strong track record to navigate change effected via transition of processes, process or automation changes.

• Business Partnership:

o   Demonstrate strong business partnership skills and ability to work cross teams to achieve desired business outcome.

o   Strong team player, able to communicate the shared vision of success with the team

o   Creates a sense of belonging in the team.

o   Key team members who encourage collective problem solving amongst team members.