Specialist Insurance Operations

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist Insurance Operations

Were seeking an individual who is prepared to handle complex and varied insurance tasks. This person will have the opportunity to gain an understanding of agency management, product distribution and underwriting procedures that enhance growth and underwriting profit.

We will count on you to:

Process Management:

Manages personal workload to guarantee timely task delivery in accordance with service level agreements (SLAs). • Familiar with process steps and guidelines, ensuring tasks are processed according to established procedures. • Take full responsibility for the quality of data and the overall delivery process. • Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes. • Contribute insights and suggestions to leadership for ongoing process enhancements. • Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.

Risk & Compliance:

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company. • Appropriate usage of systems to monitor, record and retain information. • Proactively ensures compliance with regulatory and risks framework. • Identify and evaluate risks appropriately. Recognizes how own actions impact on compliance.

What you need to have:

• Exhibits exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities, and excellent time management. • Collaborates effectively within a team to address customer and stakeholder needs. • Upholds organizational values in alignment with the specific requirements of the role. • Excellent customer service and communication skills. • Demonstrates the ability to prioritize tasks and manage multiple responsibilities during high-demand periods. • Acquires knowledge through hands-on training and practical experience. • Good command over spoken and written English

• 1-3 years of work experience • Graduate in any stream • Should be ready to work in shifts: 2.30pm 11.30pm & 6.30pm 3.30am • Technical Skills: Basic knowledge in MS Office (Excel, Word, Outlook)

What makes you stand out?

• Insurance, Mortgage, or closely related office experience. • Adaptable communicator. • Ability to work in teams.