Specialist, IT Service Delivery

Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX.

Job Description

• Start with customer, end with customer

• Resolve onsite and remote IT issues.

• Identify and assess user problems.

• Troubleshoot software and hardware issues.

• Setup staff accounts and platform installations.

• Meet performance KPIs, SLAs, and CSAT targets.

• Business travel may be required within local markets.

• Own it End-to-End in technical capabilities

• Configure and install hardware, software, and door access & CCTV systems.

• Perform basic network troubleshooting.

• Manage scheduled maintenance and upgrades.

• Support Audio and Visual needs for meetings and events.

• Scale IT through governance

• Track and manage IT assets throughout their lifecycle.

• Log and process technical support tickets.

• Assist in addressing security incidents.

• Enforce and advise on IT policies and compliance.

• Vendor Management & Procurement:

• Manage technical procurement following internal policies.

• Monitor vendor delivery against contracts and orders.

• Continuous Improvement

• Improve processes and implement changes for the organization.

• Maintain technical guides and knowledge-base articles.

Qualifications

• Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.

• Collaborative problem-solver for complex technical issues.

• ITIL, CompTIA A+ or relevant professional certifications are highly desirable

• Ability to work independently and own problems end-to-end

• Strong customer service orientation.

• Excellent communication skills.

• At least deep knowledge in one or more of the following areas:

• Jira & Confluence

• AD, Slack, and Google Workspace admin

• Zoom admin and event support

• Windows and MacOS automated installation

• IT networking knowledge

Additional Information

• Periodic fun & engaging company events & team activities
• Opportunity to be a value-adding contributor to this fast-growing global company
• Challenging and fulfilling steep learning curve
• Health & Personal Accident Insurance
• Employee Discount Codes
• Phone Allowance
• Wellness Program (fitness/badminton/football)