Specialist / Junior Associate, Data Center Operations

Job Purpose:

• Assists in operating and monitoring systems and programs.
• Performs routine tasks defined in the data center run sheet.
• Executes processes and batch jobs completely and accurately.
• Executes daily production schedule defined in the data center run sheet and handles user requests.
• Manages computer resources efficiently to provide maximum throughput and adequate system response.
• Communicates data center processes and batch job completion regularly and helps resolves issues by routing user questions to other business units as appropriate.
• Assists in analyzing and resolving hardware/software problems such as operational discrepancies, job aborts, and network issues.
• Prepares and submits required Data Center reports to the Associate, Data Center Operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Job Requirements:

• A Bachelor Degree in Computer Science is preferred or equivalent relevant work experience
• With an ability to reason analytically and solve problems
• Excellent skill in communicating verbally and in writing
• Strong knowledge of both the software and hardware aspects of computer systems