Specialist, Key Account Management, Softlines

Key Responsibilities

• Develop, manage, and strengthen relationships with assigned key accounts, industry stakeholders, and decision-makers.
• Understand customer needs, market trends, industry standards, and regulatory requirements to provide effective testing and certification solutions.
• Act as the primary contact for key customers, ensuring excellent customer experience and service delivery.
• Work closely with Customer Service, Laboratory, and Global Sales teams to coordinate projects, resolve customer concerns, and meet business objectives.
• Support the implementation of customer programs, testing protocols, and operational processes to ensure consistent service quality.
• Identify and drive new business opportunities within existing and potential accounts to increase revenue, profitability, and market share.
• Generate innovative and practical solutions to address customer challenges and improve customer satisfaction.
• Utilize digital and AI-enabled tools to improve productivity, customer engagement, market analysis, and business development activities.
• Collect, analyze, and report market intelligence, competitor activities, and customer feedback to support strategic decision-making.
• Prepare and deliver professional presentations, account reviews, business proposals, and commercial negotiations.
• Take ownership of business targets and account development plans while contributing proactively to team success.
• Support management on key account planning, business development initiatives, and other assigned projects.

Qualification & Requirements

• Bachelor's degree or above.
• Minimum 3 years of experience in textile testing, consumer products, sourcing, quality, compliance, inspection, certification, or related commercial roles.
• Good understanding of textile testing, compliance requirements, and industry practices.
• Strong communication, negotiation, and relationship management skills.
• Proven ability to identify business opportunities and support revenue growth.
• Fluent in Chinese and English.
• Proficient in Microsoft Office; familiarity with AI-enabled productivity tools is a plus

行业类别: 制造业、消费品

国家/地区: 中国

工作地点: Xiamen

工作模式: 混合办公

雇佣类别: 全职 – 正式员工

公司: TUV SUD Cert. + Test. XI

组织机构代码:

需求 ID: 7237

持续时间（以月为单位）: