Specialist, Know Your Customer

Responsibilities:

To provide: (i) KYC and account opening for new corporate customers from end to end; and (ii) to manage a portfolio of assigned new applications, achieve new client acquisition target with reasonable turnaround time.

1. Receive account opening leads from different referrals sources in IBG
2. Contact prospect corporate customers to conduct Know Your Customer (KYC) : verify UBO/understand business/assess AML risk
3. Request documents for review and assess risk
4. Follow up with customers on outstanding documents
5. Input data into AOS system for BCAP screening & approval process
6. Seek approval from Team Head / Department Head or to seek recommendation from Unit Head for approval from Higher Authority
7. Deliver quality service to prospective customers
8. Liaise and work with internal departments/ RMs/ CSO to facilitate a smooth delivery of customer service and to accomplish assigned tasks
9. Perform other administrative & operations works as required
10. Ensure compliance of mandatory banking processes

Requirements:

1. Customer focus, good analytical and logical thinking, responsive and a team player
2. Good interpersonal skills, able to communicate with customers and internal stakeholders effectively
3. Concern for data accuracy and attention to details with good product & process knowledge
4. Proficiency in the use of MS Office including Excel
5. Good multi-tasking skills and ability to work independent and under pressure
6. Proficiency in both English and Cantonese. Mandarin is highly preferred

Location:

One Island East

Job:

Compliance

Schedule:

Regular

Employee Status:

Full time