Specialist - Learning & Organization Development (MNC IT Services)

Job Biography

• Creates promotes and fosters individual and organizational effectiveness with an array of progressive and diverse programs
• Implements and monitors these programs to enhance employee development partnerships and organizational enrichment
• Possesses the knowledge of LOD theories techniques and interventions and uses this knowledge to execute and support LOD interventions and evaluate their effectiveness

Job Purpose

• Have a strong understanding of the organizations objectives Develop and execute LOD interventions aligned to these objectives
• Develop opportunities for employees to learn and grow professionally and perform to their maximum potential
• Act as liaison and advisor to the organizations stakeholders and facilitate initiatives across the organization

Principal Accountabilities

• Designs and develops frameworks programs content and provides support in ensuring its successful implementation
• Ensures timely roll out of various interventions learning journeys, sessions, batches as per the defined calendar
• Facilitates workshops, meetings, webinars with relevant stakeholders
• Manages and ensures smooth working of the platforms, tools, apps
• Defines updates and socializes Policies and Processes
• Tracks and improves Employee Training Satisfaction Index, Training Effectiveness Index, Employee Satisfaction Index, Training Penetration Index
• Demonstrates a good understanding of the key trends in technology and digitalization
• Identifies inefficiencies recommends solutions to improve system configuration, automate manual processes and reports
• Gather and analyse facts and data to provide business solutions
• Identifies and incorporates best practices needed for continuous improvement and manages expectations
• Supports audits and provides inputs for continuous improvement basis the audit observations
• Ensures adherence of Policies and Processes while responding to transactions

Secondary Accountabilities

• Resolves queries, tickets within the SLA Budgets
• Manages and provides timely input to the Leadership
• Vendor Management
• Ensures timely onboarding and process adherence KPIs
• Work towards learning development content creation and enhancement
• Recognizes the need to upskill, continuously improve self and actively seeks feedback
• Improve Employee Training Satisfaction Index Training, Effectiveness Index, Employee Satisfaction Index, Training Penetration Index
• Work towards automation, digitization and reduction of manual work
• Closure of tasks for programs that have been agreed upon
• Feedback for Internal & External Facilitators
• Coverage of learning hours per employee
• Closure of Tickets as per SLA