Specialist - Learning Operations

RolePurpose

Weare seeking an experienced LMS Administrator to manage and optimize theorganization''s Learning Management System (LMS) and learning technologyecosystem. The role will be responsible for LMS administration, automation,integrations, reporting, goverce, and continuous improvement to deliver aseamless learning experience and drive adoption across the organization.

KeyResponsibilities

LMSAdministration Operations

• Manage end-to-end LMS administration including users, roles, permissions, catalogs, learning paths, certifications, and assessments.
• Maintain course configurations, onboarding/offboarding processes, and organizational updates.
• Ensure data accuracy, platform availability, goverce compliance, and issue resolution.
• Maintain LMS documentation, SOPs, and process guides.

LearningAutomation Workflow Management

• Design and implement automated learning assignments and workflows based on role, function, skill, level, and career path.
• Automate notifications, reminders, compliance training, certifications, and assessments.
• Drive process simplification and operational efficiency through automation.

IntegrationsTechnology Management

• Manage LMS integrations with HRMS/HRIS platforms (Workday, Darwinbox, etc.), SSO, identity management systems, and external content providers.
• Collaborate with IT and vendors on APIs, data synchronization, upgrades, testing, and system enhancements.
• Conduct UAT and regression testing for platform changes.

ReportingAnalytics

• Develop dashboards and reports on learning adoption, completion rates, compliance, certifications, assessments, learning hours, and skill development.
• Ensure data integrity and provide actionable insights to LD and business leaders.
• Support executive-level reporting and analytics.

UserExperience Adoption

• Enhance user experience and drive LMS adoption through continuous improvements.
• Monitor platform usage, identify barriers, improve content discoverability, and gather user feedback.

StakeholderVendor Management

• Serve as the primary LMS point of contact for LD, HR, IT, and business stakeholders.
• Manage vendor relationships, SLAs, issue resolution, and service reviews.

GoverceCompliance

• Maintain LMS goverce standards, access controls, data privacy, audit readiness, and compliance with organizational policies.

ContinuousImprovement

• Evaluate emerging learning technologies, AI-enabled learning solutions, and platform enhancements.
• Lead initiatives to improve learning effectiveness, operational efficiency, and user engagement.

KeyDeliverables

• Efficient and reliable LMS operations
• Automated learning workflows
• Accurate learning analytics and reporting
• Successful LMS-HRMS integrations
• High user adoption and engagement
• Strong goverce, compliance, and data quality
• Effective vendor management and continuous platform improvement

QualificationsExperience

• Bachelor''s degree in HR, Business Administration, or related field.
• 8-12 years of experience in LMS administration, learning technology, HR systems, or related areas.
• Hands-on experience with enterprise LMS platforms such as Workday Learning, Moodle, or similar.
• Experience with LMS configuration, workflows, reporting, assessments, and integrations.
• Strong understanding of learning operations, stakeholder management, and vendor management.
• Experience with data analytics and dashboarding tools such as Power BI.

PreferredExperience

• Skill-based learning and learning path design.
• APIs, SSO, data integrations, and workflow automation.
• AI-enabled learning platforms and personalized learning.
• Experience in large, global organizations.

KeyCompetencies

Technical: LMS Administration,Learning Technology, Workflow Automation, Reporting Analytics, HRMSIntegrations, Vendor Management, Learning Operations.

Behavioral: StakeholderManagement, Communication, Problem Solving, Critical Thinking, Collaboration,Customer Focus, Ownership, Execution, and Continuous Improvement.