Specialist, Network Service Support

Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

JobSummary Manage customer complaints related to mobile network services by investigating issues, coordinating with internal teams, and ensuring timely resolution to deliver a high-quality customer experience.

The Day-to-Day Activities

• Manage and resolve customer complaints related to mobile Data, Voice, and SMS services by working closely with customers and internal teams.
• Investigate network issues, identify root causes, and recommend solutions to ensure reliable network performance and customer satisfaction.
• Monitor and respond to customer complaints received through multiple channels, ensuring timely updates and resolution.
• Participate in a rotational standby schedule to support urgent network-related customer issues after office hours.
• Support network-related projects and ad hoc assignments while ensuring tasks are completed in line with team KPIs and service levels.
• Continuously improve technical knowledge and stay updated on telecommunications technologies and industry best practices.

About You

• Bachelor's Degree in Electronics, Telecommunications Engineering, or a related field.
• Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in telecommunications, network operations, or customer complaint handling are preferred.
• Good understanding of mobile network services, LTE/5G technologies, network troubleshooting, and call flows.
• Strong problem-solving, communication, and multitasking skills with the ability to work effectively with cross-functional teams.
• Willing to learn, adapt to new technologies, and participate in an on-call standby rotation.

Spoken Language: Malay, English

Written Language: Malay, English

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.