Specialist, Onboarding - 12-month FTC

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To oversee and manage the daily operations of onboarding operations teams, driving optimal performance and delivery of an exceptional onboarding experience for clients that embodies world-class operational standards.

Type of Qualification: Advanced Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
5-7 years
Advanced banking regulatory and compliance experience

5-7 years
Advanced general client services and / or support experience with seasoned technical experience in client onboarding

Experience with (Linked Investment Service Provider) LISP platform would be advantageous

Behavioural Competencies:

• Developing Expertise
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Automation Acumen
• Automation Enablement
• Automation Literacy
• Client Relationship Management
• Coaching and Mentoring Operational Practices
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Risk Management
• Resource & Capacity Optimization